Nicole Benisti

Shipping and Returns


 

Customer Service
 
Shipping & Delivery
 
NicoleBenisti.com offers worldwide shipping along with a tracking number following
approval of transaction.  Please allow up to two business days (not including weekends
or holidays) for us to process your order.  Processing time is required so that we can
review your order information and prepare it for shipping.    
 
CANADIAN ORDERS
 
All orders within Canada are shipped within 5-7 business days not including processing
time using Canada Post.  A flat rate will be charged for shipping throughout all of
Canada. A tracking number will become available once transaction has been approved.
 
UNITED STATES ORDERS *
 
All orders within the United States are shipped within 7-21 business days not including
processing time using FedEx.  A flat rate will be charged for shipping throughout all of the
United States.  A tracking number will become available once transaction has been
approved.   
 
INTERNATIONAL ORDERS *
 
All international orders are shipping within 7-21 business days not including processing
time using FedEx.  A flat rate will be charged for ALL international orders.  A tracking
number will become available once transaction has been approved.  Please note, at this
time, shipping to the Ukraine is not available.      
 
* Note: All VAT, customs and/or duty fees/charges are the sole responsibility of the buyer
and in accordance to the applicable country’s customs policy.  
 
**Note all US and International orders are required to write on the package 
​and commercial invoice ​
their RA # and " CANADIAN GOOD RETURN"
 
 
 

RETURNS & EXCHANGES

 

RETURN POLICY*

NicoleBenisti.com offers a full refund on all regular priced merchandise exclusively sold at NicoleBenisti.com if they are returned in the same condition in which they were sold, with original tags within
14 days of receipt. Refunds of merchandise without original tags will NOT be accepted.

Items to be returned must be unworn, unwashed, unaltered and free of any damage. Original tags must remain attached to clothing with plastic logo seal intact. Please safeguard the original packaging as it will be required for the return of the item(s).

The Return Inquiry must be completed within 14 days of receiving your purchase. Any return requests received after that deadline will be refused.

All sales items with promo code are FINAL SALE and non-refundable.

Original shipping and handling fees are non-refundable. 

Please note that we do not offer exchanges. You must return your item and place a new order for the correct item.

 

RETURN PROCEDURE*

To return your merchandise, you must request a Return Merchandise Authorization number (RMA) within 14
days of the shipment date.

You must return the item(s) within 2 days of the shipment date after receiving the RMA

To request a RMA number, please email us at return@nicolebenisti.com and include your ORDER NUMBER in the subject line.

  • Order number
  • Item name
  • Colour
  • Size 
  • Return reason among the following: too small, too big, model/cut, colour, wrong article or defect (with a description of the issue)

Please note, the customer is responsible for the shipment of returned goods along with applicable fees, duties, taxes, VAT, etc.

Customers who select collect shipping method will have total amount of freight charges deducted from order return.

ITEMS RETURNED WITHOUT A RMA NUMBER WILL BE REFUSED. THE CUSTOMER IS
RESPONSIBLE FOR THE COST OF RETURN SHIPPING.

Returns and/or exchanges are to be sent to the following address:

NicoleBenisti.com // ATTN: ECOMMERCE
1650 Chabanel West
Montreal, QC H4N 3M8
Canada

THE RMA NUMBER MUST BE WRITTEN ON THE EXTERIOR OF THE PARCEL

The RMA number must be clearly written on the outside of the parcel to be returned. Additionally,
customers must ship with a postal service that provides a tracking number and insurance, as we are NOT
responsible for delayed or lost packages.

Once we receive your package in our warehouse, your refund will be processed in the following 7-10 business days. You will be notified by email when the refund has taken place. Please note that your bank may require additional processing time before crediting your account.

Please note that packages returned without the authorized RMA label and/or althernative couriers will be refused at the warehouse.

 

 

DAMAGED/DEFECTIVE ITEMS

Outerwear with significant defects excluding normal wear and tear may be eligible for repair within 90 days of their initial purchase date.  

A manufacturing defect is any flaw within the design or material of a product which includes; zipper, splitting seems, loss of a button or snap.  Note that Nicole Benisti reserves the right to refuse any repair at its sole discretion.  Nicole Benisti outerwear is crafted with careful attention to every stitch and detail. With no two furs being the same, each pelt is carefully selected and dyed for a unique gradient coloration.  Variations in colour of fur add to the unique allure of each garment.  Wear and tear is a damage that naturally and inevitably occurs as a result of normal wear or aging.  Any damages such as tears in material, discoloring of leather or fabric, loss of fur, feather loss, improper care, damages caused by dry cleaners or negligence will not be covered by our warranty and a repair, if possible, may be subject to a fee.  Any jacket altered by a third party, will void the warranty provided by Nicole Benisti.  Nicole Benisti jackets purchased through a third-party retailer or wholesaler must be returned to that said retailer in order to benefit from their provided warranty.  For more information, please contact our customer service at contact@nicolebenisti.com.    

If you have received a damaged and/or defective item from NicoleBenisti.com, please send an email to
return@nicolebenisti.com within 7 days of receipt including images of damage and/or defect to quality for a
refund and/or exchange. Once approved, instructions to process return and/or exchange will be
communicated to you directly through our customer service.

If you have any questions regarding our products or website, please do not hesitate to contact us at contact@nicolebenisti.com or call us at 1.855.292.0292
we are available Monday through Friday 9 a.m to 5 p.m (Eastern time).