Shipping and Returns
RETURNS & EXCHANGES
NicoleBenisti.com offers a full refund or exchange on all regular priced merchandise exclusively sold at
NicoleBenisti.com if they are returned in the same condition in which they were sold, with original tags within
14 days of receipt. All sales items are FINAL SALE and non-refundable. Original shipping fees are non-
refundable. Refunds and/or exchanges of merchandise without original tags will NOT be accepted.
To return your merchandise, you must request a Return Merchandise Authorization number (RMA) within 14
days of the shipment date and return the item(s) within 17 days of the shipment date. To request a RMA
number, please send an email to firstname.lastname@example.org and include your ORDER NUMBER in the
subject line. Please note, the customer is responsible for the shipment of returned goods along with
applicable fees, duties, taxes, VAT, etc. Customers who select collect shipping method will have total
amount of freight charges deducted from order return.
ITEMS RETURNED WITHOUT A RMA NUMBER WILL BE REFUSED. THE CUSTOMER IS
RESPONSIBLE FOR THE COST OF RETURN SHIPPING.
Returns and/or exchanges are to be sent to the following address:
NicoleBenisti.com // ATTN: ECOMMERCE
1650 Chabanel West
Montreal, QC H4N 3M8
THE RMA NUMBER MUST BE WRITTEN ON THE EXTERIOR OF THE PARCEL
The RMA number must be clearly written on the outside of the parcel to be returned. Additionally,
customers must ship with a postal service that provides a tracking number and insurance, as we are NOT
responsible for delayed or lost packages.
If you have received a damaged and/or defective item from NicoleBenisti.com, please send an email to
email@example.com within 7 days of receipt including images of damage and/or defect to quality for a
refund and/or exchange. Once approved, instructions to process return and/or exchange will be
communicated to you directly through our customer service.