Nicole Benisti

Shipping and Returns


 

Customer Service
 
Shipping & Delivery
 
NicoleBenisti.com offers worldwide shipping along with a tracking number following
approval of transaction.  Please allow up to two business days (not including weekends
or holidays) for us to process your order.  Processing time is required so that we can
review your order information and prepare it for shipping.    
 
CANADIAN ORDERS
 
All orders within Canada are shipped within 3-5 business days not including processing
time using Canada Post.  A flat rate will be charged for shipping throughout all of
Canada. A tracking number will become available once transaction has been approved.
 
UNITED STATES ORDERS *
 
All orders within the United States are shipped within 3-7 business days not including
processing time using FedEx.  A flat rate will be charged for shipping throughout all of the
United States.  A tracking number will become available once transaction has been
approved.   
 
INTERNATIONAL ORDERS *
 
All international orders are shipping within 7-21 business days not including processing
time using FedEx.  A flat rate will be charged for ALL international orders.  A tracking
number will become available once transaction has been approved.  Please note, at this
time, shipping to the Ukraine is not available.      
 
* Note: All VAT, customs and/or duty fees/charges are the sole responsibility of the buyer
and in accordance to the applicable country’s customs policy.  
 

RETURNS & EXCHANGES

NicoleBenisti.com offers a full refund or exchange on all regular priced merchandise exclusively sold at
NicoleBenisti.com if they are returned in the same condition in which they were sold, with original tags within
14 days of receipt. All sales items are FINAL SALE and non-refundable. Original shipping fees are non-
refundable. Refunds and/or exchanges of merchandise without original tags will NOT be accepted.

To return your merchandise, you must request a Return Merchandise Authorization number (RMA) within 14
days of the shipment date and return the item(s) within 17 days of the shipment date. To request a RMA
number, please send an email to return@nicolebenisti.com and include your ORDER NUMBER in the
subject line. Please note, the customer is responsible for the shipment of returned goods along with
applicable fees, duties, taxes, VAT, etc. Customers who select collect shipping method will have total
amount of freight charges deducted from order return.

ITEMS RETURNED WITHOUT A RMA NUMBER WILL BE REFUSED. THE CUSTOMER IS
RESPONSIBLE FOR THE COST OF RETURN SHIPPING.

Returns and/or exchanges are to be sent to the following address:

NicoleBenisti.com // ATTN: ECOMMERCE
1650 Chabanel West
Montreal, QC H4N 3M8
Canada

THE RMA NUMBER MUST BE WRITTEN ON THE EXTERIOR OF THE PARCEL

The RMA number must be clearly written on the outside of the parcel to be returned. Additionally,
customers must ship with a postal service that provides a tracking number and insurance, as we are NOT
responsible for delayed or lost packages.

DAMAGED/DEFECTIVE ITEMS

If you have received a damaged and/or defective item from NicoleBenisti.com, please send an email to
return@nicolebenisti.com within 7 days of receipt including images of damage and/or defect to quality for a
refund and/or exchange. Once approved, instructions to process return and/or exchange will be
communicated to you directly through our customer service.

If you have any questions regarding our products or website, please do not hesitate to contact us at contact@nicolebenisti.com or call us at 1.855.292.0292
we are available Monday through Friday 9 a.m to 5 p.m (Eastern time).